Privacy policy.
Last Updated: December 2, 2025
ProGrade Dumpsters (ProGrade Operations, LLC)
1. Overview
This Privacy Policy explains how ProGrade Dumpsters collects, uses, shares, and protects information from customers and visitors who interact with our website, booking forms, social media pages, and communication channels.
We respect your privacy and only collect information necessary to operate our dumpster rental services.
2. Information We Collect
2.1. Information You Provide
We collect information directly from you when you:
• Request a quote
• Book a dumpster
• Contact us by phone, email, text, or website form
• Interact with our social media pages
• Make a payment
Types of information may include:
• Name
• Phone number
• Email address
• Service address
• Billing address
• Payment information (processed securely through third-party providers)
• Job details (bin size, dates, materials, etc.)
2.2. Information Collected Automatically
When you visit our website, some data may be collected automatically, such as:
• IP address
• Device type
• Browser type
• Pages viewed
• Time spent on site
• Referring website
This data is used for analytics and improving site performance.
2.3. Cookies & Tracking
Our website may use cookies (small data files stored on your device) to:
• Improve website functionality
• Keep track of form submissions
• Analyze website traffic
You can disable cookies in your browser settings.
3. How We Use Your Information
We use collected information for the following purposes:
1. Providing dumpster rental services
• Scheduling deliveries, pickups, and swap-outs
• Communicating with customers
• Processing payments
2. Customer communication
• Appointment confirmations
• Service reminders
• Updates to policies or operations
3. Business operations
• Internal recordkeeping
• Improving website performance
• Auditing and compliance
4. Marketing (limited)
• Sending promotions or service updates
• Retargeting ads (if enabled)
• Email or SMS communication
You may opt out at any time.
4. How We Share Information
We do not sell or trade customer information.
We may share information only with:
• Payment processors (for billing)
• Website and software providers (Squarespace, Google Analytics, etc.)
• Service providers assisting with operations (email/SMS platforms, marketing tools)
• Legal authorities if required by law or to protect our business from fraud or misuse
All third parties are required to safeguard data and use it only for operational needs.
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information, including:
• Encrypted payment processing
• Secure website hosting
• Access controls limiting who sees customer data
No system is 100% secure, but we take all reasonable steps to protect your information.
6. Data Retention
We retain customer information only as long as necessary to:
• Provide services
• Meet accounting/legal requirements
• Maintain business records
Information may be deleted or anonymized after it is no longer required.
7. Your Rights & Choices
You may request at any time:
• Access to your information
• Corrections to inaccurate information
• Deletion of your information (unless legally required to keep it)
• Opt-out of marketing messages
To make a request, contact us using the information below.
8. Third-Party Links
Our website and social media pages may contain links to third-party websites.
We are not responsible for their content, privacy practices, or policies.
9. Children’s Privacy
We do not knowingly collect information from children under 13.
If we learn that such information was unintentionally collected, it will be deleted.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
The “Last Updated” date at the top reflects the most recent revision.
11. Contact Information
ProGrade Dumpsters
ProGrade Operations, LLC
Corbin, Kentucky
Email: austinwithrow@progradeops.com
Phone: 606-304-6851
Website: www.progradeops.com