FAQ

  • What size dumpsters do you offer?

    We currently offer a 15-yard roll-off bin designed for residential, commercial, and construction projects.

  • How long is the standard rental period?

    A standard rental can include 1/3/5 or 7 days. Additional days can be added for a daily extension fee.

  • How do rental extensions work?

    You can extend any rental for $25 per additional day, as long as the bin is available. Extensions apply after your chosen rental window ends.

  • What happens if I need to keep the dumpster longer?

    • Contact us before your rental ends.

    • A daily extension fee will be added to your invoice.

    • Your extension is confirmed once payment is made.

  • What is a swap-out?

    A swap-out is when:

    1. We pick up your full bin.

    2. We drop a new empty bin on the same trip.

    Requesting a swap-out allows you to stay within your original rental period but get a discounted rate of a fresh bin for more disposal until your original rental period is complete.

  • What happens if I load above the rim?

    For safety and legal reasons, loads MUST be level with the top of the bin. If the bin is overfilled:

    • You may be charged a reload fee to re-balance the load.

    • You may be charged a return trip fee if we cannot safely haul the bin.

    • In extreme cases, service may be refused until corrected.

  • How do dump fees work?

    After retrieving the bin from your location, we transport the material to the official landfill. The final disposal weight is determined by the certified landfill scales. Your dump fee will be calculated based on the transparent rate of $150/ton. We will then post a picture of the actual scale ticket (also known as a weigh-ticket) from the facility for you to see the precise weight and cost of the material you disposed of."

  • Do I need to be home for delivery or pickup?

    No. As long as:

    • The drop location is clearly marked, and

    • The area is accessible for our truck and trailer

    We can deliver and pick up without you being present.

  • What areas do you serve?

    We service Corbin, London, Williamsburg, Barbourville, and surrounding southeast Kentucky communities. Additional travel fees may apply for out-of-area locations.

  • How much space is required for a dumpster?

    You’ll need:

    • A flat area about the size of a parking spot

    • A minimum of 50 feet of straight clearance for our roll-off truck and trailer

    • No low-hanging wires or tree limbs

  • What payment methods do you accept

    We accept:

    • Credit/debit cards

    • Cash

    • Digital payments

    • ACH

    Payment is required before delivery.

  • What if my driveway or property gets damaged?

    We take every precaution to prevent damage, but customers are responsible for protecting surfaces. Plywood is recommended under the bin for soft ground, asphalt, or newly poured concrete.

  • Does the rental reset with a swap-out?

    No, a dumpster swap does not reset the rental period. Instead, it is part of the same rental agreement and is treated as a new order for billing and tracking purposes.

  • What materials can I put in the dumpster?

    Accepted:

    • Household junk

    • Construction debris

    • Yard waste

    • Furniture

    • Appliances without refrigerants

    Not accepted (restricted waste):

    • Tires (Unless discussed prior)

    • Wet paint

    • Batteries

    • Oil, chemicals, hazardous liquids

    • Refrigerators/freezers

    • Dirt, gravel, or concrete (unless pre-approved)

    Restricted waste fees apply if prohibited items are found.

  • What is the Fee Schedule?

    Delivery & Pickup:

    0-25 Miles : Free

    25+ Miles : $2.50/Mile (one-way)

    Pickup Fee (included unless customer-caused delay)

    Return Trip Fees (Charged when the dumpster cannot be picked up due to customer actions)

    • Return Trip Fee:

    0-25 miles $100

    25-40 miles $125

    40+ miles $150

    Blocked Dumpster Fees

    • Blocked Access (vehicle or debris in the way): $50–$100

    No-Show / No Access:

    • Return Trip Fee + $25 Extra Day Charge

    Overloading / Unsafe Loads

    • Slightly Over Rim:

    - $50–$100 Reload Fee OR Return Trip Fee

    • Significantly Over Rim (unsafe/illegal to haul):

    - Refusal to Haul

    - Return Trip Fee

    - $25 Extra Day Charge

    Spilling Materials Over Sides:

    - $50–$100 Cleaning Fee

    - Return Trip Fee if not corrected immediately

    Restricted or Prohibited Waste

    The following items are not allowed and will incur additional charges:

    Tires (car/light truck) $20 each

    Mattresses/Box Springs $50 each

    TVs, Electronics $40 each

    Appliances w/ Freon $50 each

    Wet Paint Cans $5 each

    Propane Tanks $30 each

    Concrete, Dirt, Bricks (if not concrete bin) $100–$250 surcharge

    Shingles (if not shingle load) $75–$150

    Hazardous Material / Chemicals :

    - Disposal Cost + $150–$350 Contamination Fee

    Contaminated Load Fee (full load): 

    - $150–$350 + Disposal Cost

    Damage Fees :

    - Minor Damage: $150 minimum

    - Major Structural Damage: Full repair or replacement cost

    Cleaning Fees : 

    - Dumpster returned with excessive residue or stuck debris: $50–$150